Malaysia
Client Servicing Agent (Chinese-Speaking)
CS & OperationFull-timeonsite
🚀 About Flipster
Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.
Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.
Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.
As a Client Servicing Agent at Flipster
You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.
Responsibilities
- Handling user enquiries, including:
- Account registration and account management
- KYC-related enquiries
- Promotion and Event-related enquiries
- Wallet and asset-related enquiries
- Managing escalation and follow-up of user enquiries with internal stakeholders
- Manage enquiries on trading platform usage from a technical perspective
- Community management and providing support across multiple channels
Qualifications
- Fluent in both English and Mandarin
- Prior experience working in a cryptocurrency exchange
- Experience with Zendesk, Slack and Sumsub
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
- Experience managing enquiries from clients, investigating disputes and bug reporting
Preferred
- Keen interest in cryptocurrency and blockchain technologies
- Community management or support experience
- Experience working at a high-growth startup/tech company
Hiring process
- CV/ Resume Submission
- 1st round interview
- 2nd round interview