APAC
VIP Account Manager
GrowthFull-timeremote
🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.
As a VIP Account Manager at Flipster
Flipster is seeking an experienced professional from the crypto industry to provide account coverage and support business growth. This role will leverage relationship development and account management skills, combined with comprehensive knowledge of the Flipster platform and trading, to assist VIP clients. The Key Account Manager will contribute to building better product solutions for VIP clients and foster their growth on the Flipster platform.
Responsibilities
- Serve as the primary point of contact for multiple VIP clients.
- Expand relationships with existing customers through sustained communication and an understanding of their needs.
- Identify growth opportunities for clients and acquire resources to help realize these opportunities.
- Assist clients in navigating Flipster’s product offerings, VIP structure, and key updates and changes on the platform. Provide support for client VIP upgrades and other product configurations.
- Analyze user behavior, track status, uncover hidden needs, and write key customer analysis reports for major clients.
Qualifications
- At least 2 years of experience in account management or sales roles within financial/trading institutions.
- Product knowledge from working in exchange, broker, or trading firms.
- Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client activities.
- Excellent communication skills and the ability to be flexible in a variety of situations.
- Ability to work under pressure.
- Passionate about crypto, with industry experience highly preferred.
- Native proficiency in Korean, both verbal and written.
- Business proficiency in English.
- Proficiency in Mandarin is a plus.
Hiring process
- CV Submission
- 1st round interview
- 2nd round interview